PR Creative Solutions LLC Privacy Policy: Data, AI Use & Your Rights

Effective Date: March 5, 2025

Overview

PR Creative Solutions LLC (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit prcreative.solutions, purchase goods or services, interact with AI-powered features (including voice or chat assistants), or engage with us on social media.

We may update this Policy from time to time by posting a revised version on this page. Changes are effective upon publication. Your continued use of our site or services constitutes acceptance of the updated Policy.

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Information We Collect

Personal Data

Information that identifies you, such as your name, email address, phone number, shipping/billing address, and limited demographic information you voluntarily provide. You may provide this when you fill out forms, register, purchase, request support, or participate in training, surveys, contests, or giveaways.

Derivative / Usage Data

Information automatically collected when you access our website (e.g., IP address, browser/device type, dates/times of access, pages viewed, referral URLs), and data collected by analytics/advertising providers via cookies, pixels, and similar technologies. This generally does not identify you directly.

Voice & Conversation Data (AI Features)

If you interact with our AI voice agents or text-based assistants, we may collect and process voice recordings, transcripts, and contextual information from those interactions to provide services, support requests, improve quality, and enhance user experience.

Financial Data

Payment details are processed by third-party payment processors (e.g., Stripe, PayPal, Intuit). We store limited payment-related data, if any, necessary for records and operations. Review their privacy policies for details:

• Stripe Privacy Policy
• PayPal Privacy Policy
• Intuit Privacy Policy

Social Networking Data

If you interact with us via social platforms (e.g., Facebook, Instagram, LinkedIn, X/Twitter, Snapchat), we may access information made available to us under your settings (such as public profile info). You can adjust sharing via your social platform privacy controls.

Mobile Device / App Data (If Applicable)

If you access our services via mobile, we may collect device identifiers, model/manufacturer, and (if you grant permission) approximate location. If we provide an app, it may request access to device features (calendar, camera, contacts, storage, etc.) only as needed for functionality.

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AI Technologies & Data Processing

AI-Powered Features

• AI text agents for customer support and communication
• AI voice agents for automated assistance
• AI-enabled quality assurance and service improvement tools
• AI features integrated into our products and services

How We Use AI With Your Data

• Provide requested services and support
• Automate responses to common inquiries
• Improve service quality and user experience
• Quality assurance monitoring and troubleshooting
• Security, fraud prevention, and content moderation

AI Data Protection Commitments

• We do not use AI to make automated decisions with significant legal or similar effects without appropriate human oversight.
• We implement safeguards to prevent unauthorized access to data processed by AI systems.
• We apply data minimization so AI systems process only what is necessary for intended purposes.
• We test and review AI processes for security, bias, and compliance with this Policy.
• Where feasible, we provide the ability to opt out of certain AI-based processing.

Voice Recording & Processing

• Voice recordings may be processed to deliver services and may be retained for quality assurance, training, and service improvement.
• When voice recording begins, you will have an opportunity to opt out where feasible.
• Voice may be transcribed into text for processing and support.
• You may request deletion of voice recordings by contacting [email protected].

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How We Use Your Information

We use collected information to operate our business and provide services, including to:

• Create and administer accounts
• Deliver products and services you request or purchase
• Process payments, refunds, and related transactions
• Communicate with you (service messages, support, updates)
• Send newsletters/marketing (where you have opted in or where permitted by law)
• Provide targeted advertising and measure campaign performance
• Request feedback, run surveys/contests/giveaways (if offered)
• Improve our website, offerings, and customer experience
• Prevent fraud, enforce policies, and comply with legal obligations
• Train and improve AI systems and provide AI-enabled features

When We Collect Information

We collect information when you subscribe, fill out forms, enter information on our site, make purchases, interact with AI features, or contact/support us.

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How We Protect Information

We use commercially reasonable safeguards to protect data, including secured networks, access controls, and encryption where appropriate (including SSL for data in transit). Transactions are processed via third-party gateways and are not stored/processed on our servers except as necessary for operations.

For AI-processed data, we may implement additional safeguards, including:

• Encrypted storage of voice recordings and transcripts (where applicable)
• Role-based access controls limiting staff access
• Regular security reviews of AI-related systems
• Anonymization/aggregation where appropriate
• Deletion of AI processing/training data when no longer needed

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Data Sharing Commitment

We Do Not Sell Your Data

We do not sell, trade, or transfer personally identifiable information to outside parties for marketing/promotional purposes. We may share information only as necessary to provide services, process transactions, or comply with law.

Limited Sharing With Service Providers

We may share information with trusted vendors that help us operate our business, including:

• Payment processors (Stripe, PayPal, Intuit) for payment processing
• Email service providers for communications you opt into
• Website hosting and infrastructure providers
• SMS aggregators/providers necessary to deliver messages you opt into
• HighLevel CRM (GoHighLevel) for client relationship management
• AI technology providers that power AI-enabled features
• Cloud storage providers for secure data storage

AI Service Provider Limitations

• AI vendors may only process data for purposes we authorize.
• They must maintain appropriate technical/organizational safeguards.
• They may not use your data to train their models outside providing services to us without your explicit consent.
• They must notify us of security incidents and delete/return personal data upon termination where applicable.

Important Note About SMS Data: Text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators/providers necessary to deliver the SMS service. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

White-Labeled CRM Services (HighLevel)

If we provide access to white-labeled HighLevel CRM, the underlying platform is owned/operated by GoHighLevel. We cannot guarantee uninterrupted availability and are not responsible for GoHighLevel outages, platform changes, or issues beyond our control. Your data may also be subject to GoHighLevel’s privacy policy/terms.

Other Limited Disclosures

We may disclose information:

• To comply with law, subpoenas, or legal process
• To protect rights, safety, investigate fraud, or respond to lawful requests
• To enforce our Terms of Service (/terms)
• In a merger, acquisition, bankruptcy, or asset sale (policy of the new entity may apply)

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Cookies

We may use cookies and similar technologies to recognize your browser, remember preferences, and analyze traffic/usage. You can disable cookies in your browser settings, but some features may not function properly.

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Third-Party Integrations & Advertising

Google

We may use Google services (including Analytics and advertising features such as remarketing and demographics reporting). Google and its partners may use cookies/identifiers to compile data about interactions with our site and ads. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on and review Google’s Privacy Policy here: https://policies.google.com/privacy.

Facebook / Meta

We may use Meta advertising tools (including the Meta Pixel) for advertising, retargeting, and reporting. You can manage interest-based ads and learn more about Meta privacy settings through Meta’s resources. To opt out of present/future custom audience campaigns on our site, visit: https://prcreative.solutions/optout.

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Legal Bases For Processing

• Legitimate Interests: operating and improving our services, communications, and security.
• Contract: fulfilling purchases and providing services you request.
• Consent: where required (e.g., certain marketing and AI/voice features).
• Legal Obligation: compliance with applicable laws and regulations.

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International Data

Our website may be hosted on servers in the United States. If you access the site from outside the U.S., you consent to the transfer, processing, and storage of data in the U.S., where laws may differ from those in your jurisdiction. Transmission over the internet is not completely secure, and you transmit data at your own risk.

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Data Retention

We retain personal data as long as necessary for legitimate business purposes, to provide services, or to comply with legal obligations, unless you request deletion (subject to legal exceptions).

For AI-processed data, including voice recordings and interaction data:

• Voice recordings are typically retained no more than 90 days unless a longer period is needed for compliance, dispute resolution, or improvement.
• Conversation transcripts may be retained up to 12 months for service improvement.
• Anonymized/aggregated analytics may be retained longer for reporting and optimization.

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Security

We take reasonable steps to secure personal data, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security. We will notify you promptly of known breaches that may pose serious risk, as required by law.

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Sensitive Data

Please do not submit sensitive personal data (e.g., Social Security numbers, detailed health information, genetic data, religious beliefs, criminal history) via public postings or unsecured channels. If you do, you consent to our processing consistent with this Policy.

Special Note About AI Voice & Text Interactions

Our AI systems are designed to reduce collection of sensitive data. If you inadvertently share sensitive information during AI interactions, we will make reasonable efforts to delete it upon detection or upon your request. You may request deletion by contacting [email protected].

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SMS / Text Message Privacy (A2P-Compliant)

If you opt in to receive SMS/text messages from us, we protect your privacy as follows:

• No Data Sharing: Text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators/providers necessary to deliver SMS.
• No Affiliate Marketing Use: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
• Limited Use: SMS opt-in data is used only for the purposes you consented to (e.g., appointment reminders, service updates, receipts, customer support, and promotional messages you explicitly opted into).
• Opt-Out: You may stop receiving SMS at any time by replying STOP. You may also opt out via https://prcreative.solutions/optout. After opt-out, we will confirm your status and cease SMS messages (except as required to complete the opt-out request).

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Your Rights

You may have rights regarding your personal data, including:

• Update/correct your information
• Request confirmation of what data we hold and how it is used
• Withdraw consent where processing is based on consent
• Request a copy of your data (reasonable fees may apply for repeated requests)
• Request deletion (subject to legal exceptions)
• Request data transfer in a commonly used format (where applicable)
• Restrict or object to certain processing (where applicable)

AI-Specific Rights

• Opt out of AI voice recording where feasible
• Request information about significant AI-driven decisions (if applicable)
• Request human review of decisions made solely by automated means with significant effects (if applicable)
• Request deletion of voice recordings/transcripts collected through AI interactions

Communications

You may opt out of marketing emails using unsubscribe links or by contacting us. Service/transactional messages may still be sent when necessary.

Complaints

If you believe we have violated this Policy or applicable law, you may contact us directly. You may also have the right to file a complaint with a relevant regulatory body.

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California Privacy Rights (CCPA)

California residents may request access to or deletion of personal information we collected about them or their household, subject to verification. We do not sell personal information. California residents may contact us to make a request at [email protected].

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COPPA (Children’s Privacy)

We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.

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Fair Information Practices

If a data breach occurs, we will take reasonable steps to notify affected users as required by law (typically via email within a reasonable timeframe).

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CAN-SPAM Act

We collect email addresses to send information and respond to inquiries. We follow CAN-SPAM requirements and honor unsubscribe requests promptly. To opt out, use the unsubscribe link in emails or contact [email protected].

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HIPAA Privacy Policy (If Applicable)

PR Creative Solutions LLC may provide electronic messaging and technology services to and on behalf of health care providers. If you submit individually identifiable health information that may be considered protected health information (PHI), we will handle it with appropriate safeguards and, where applicable, limit use/disclosure consistent with HIPAA/HITECH requirements and contractual obligations.

• We do not sell, trade, or transfer PHI for marketing/promotional purposes.
• Access to PHI is restricted and protected with reasonable security measures (including encryption where appropriate).
• Subcontractors handling PHI are required to maintain confidentiality and appropriate safeguards.
• We implement strict controls for any AI systems that may process PHI, including enhanced encryption, access controls, and audit logs where applicable.

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AI Ethics & Commitments

• Transparency: We aim to be clear about when AI is used.
• Human Oversight: We maintain human supervision where appropriate.
• Data Privacy: We use data for AI only with appropriate consent and safeguards.
• Non-Discrimination: We review systems to reduce bias and promote fair treatment.
• Security: We implement security measures to protect AI-processed data.
• Accountability: We take responsibility for proper functioning and ongoing improvements.

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Contact Information

Email: [email protected]

Phone: 1 (888) 497-1655

Address: 325 N Saint Paul Street, Dallas, TX 75201

Last Updated: March 5, 2025